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DROP / FILE TRANSFER NOTES

What to do when a file transfer link expires

Temporary delivery has a deadline. If a DROP link is expired, reopening the browser, changing the URL or signing in afterward does not restore the original transfer. Ask the sender for a new upload.

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Send a file

Check what failed

An incomplete address can produce a missing-link message. An expiry message means the download window has ended. A preview error can instead mean an unsupported format, codec or unavailable converter; try downloading the original while the link remains valid.

Plan the next handoff

Anonymous DROP retention starts at creation and lasts 24 hours, not 24 hours after the recipient first opens it. Optional verified Google sign-in before expiry can extend an owned upload to 72 hours from creation when configured. If your recipient will be offline longer, use a storage or delivery option whose documented retention fits the schedule.

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